ESB is a service delivery platform uniquely designed for frontline services to reduce costs and deliver better IT.
-Complete managed service via the Cloud
-Designed from Local Government and public services
-Created for frontline public services
-Business deployment method and pre-requisites
-Full configuration by the customer
-Sustainable, flexible and future-proof
FEATURES
Software-as-a-Service
-Utilises the latest in cloud computing technology
-Robust and flexible
-Hosted across multiple secure UK data centres for maximum resiliance
-No hardware, no headaches
Workflow
-Fast, reliable and powerful workflow engine provides automation of business decisions
-Easily create and quickly modify complex business processes
-Develop a set of business rules to control every aspect of a business process from end-to-end
Mobile Working
-Support for the latest generation of mobile devices from industry-leading manufacturers such as Apple and HTC
-3G technology eliminates the need to return to the office to synchronise data
-Optional integration with GPS provides location awareness
Self Service
-A dedicated Self-Service portal allows customers to directly interact with business processes
-Use corporate branding to fully integrate the look and feel of the portal with other web sites
-Customers can register with the portal to track the progress of items they have submitted
Correspondence
-Easily develop a range of correspondence documents such as letters, forms and invoices in a variety of formats including Adobe PDF
-Documents can be generated on-demand or automatically by the workflow engine
-Reduce costs by switching paper-based systems to electronic correspondence
Messaging
-Automatically generate e-mail messages to inform staff of new work, keep customers informed, or to inform managers of critical events and thresholds
-Initiate business processes in response to inbound e-mail messages, with auto-responders
-Generate SMS text messages at any point during a business process
-Utilise ServiceBuilders in-built messaging system to quickly and efficiently communicate with groups of staff
Electronic Document Management
-Store documents electronically within a folder structure or link them directly to a business process
-Full-text searching of all documents, including Microsoft Word and Adobe PDF
-Direct integration with a range of scanning devices
-Optical character recognition (OCR) technology extracts text from scanned documents allowing them to be searched
Address Management
-Reduce address input time for your staff
-Eliminate database spelling mistakes and formatting errors
-Improve or remove poor quality address data and validate your customers’ identity
-Integration with the National Land and Property Gazetteer (NLPG) and Royal Mail PAF®
Mapping/GIS
-Support for a range of mapping providers including Bing Maps and solutions from GGP Systems.
-Ability to integrate spatial data into workflow decisions
Business Intelligence
-Custom dashboards provide key information at-a-glance using gauges and graphs
-Detailed reports can easily be written and made available to groups of users
-Integration with a range of industry-leading report-writing tools such as Crystal Reports
Authentication and Security
-Full integration with Active Directory for authentication and authorisation
-Flexible role-based architecture providing granular access control
-Comprehensive auditing facilities
-Optional two-factor authentication for enhanced security